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Known Issues for Game Launches (May 2022)

Howdy Gamers!

As ever, nosotros're continuing to set up for the build-up of games launching over the next few months. We empathize that, at times, things can become wrong, and we want you to know that we're working to resolve troubling experiences reported to us by our customers within the Xbox customs. Keep an heart on this listing for updates to existing issues forth with any new issues that may come as new games launch.

All Games

• Players are seeing error 0x8b05003 while trying to play or install games from disc on Xbox Series X consoles.

  • This is existence investigated by our engineering teams and a set up is on the manner, merely our back up teams accept found a workaround:

    • Open the Xbox app on phone or PC and sign in

    • Search for the game that cannot be installed

    • Press Download to console and select the destination console

    • Once the game has installed on that console, the disc tin can be inserted to play
      

• Players are seeing their pre-orders canceled for games if they did not accept a valid payment option on their account at the time of the charge.

  • All pre-orders typically charge customers 10 days earlier the game release date. This means that you lot'll need to accept a valid payment pick on your account at least 10 days before a game release to avert whatever billing issues. After a charge on your business relationship has failed for a pre-order, there volition be another attempt at a charge a few days later. If that 2d effort fails to successfully accuse, your pre-order will be canceled, and you'll need to repurchase the desired game once more after yous have added a valid payment option to your account. To verify that your pre-order was successfully charged, and the game was added to your game library, sign in here and wait for the successful proof of purchase.
    

• Players are seeing "Practise you lot own this game or app?" when launching a recently purchased game.

  • To brand sure you own the game and didn't see any issues with your payment selection at the time the accuse was attempted, caput over to business relationship.microsoft.com to ensure the game is marked as Completed in your order history. If not, you'll need to purchase the game once again because the initial purchase did non go through.
    

• Problems when purchasing a 5x5 code for a game or game add-on at a retailer, and the lawmaking redeems CSV to the Microsoft business relationship instead of granting admission to the game or game addition.

  • When you buy a digital code for a game or game add together-on at a retailer, that code is meant to give pre-paid coin (CSV) to the business relationship of the user who redeems it. The user and then needs to apply that prepaid residual to purchase the content from the Microsoft Store digitally. The effect almost users come across is that the code does not cover local sales tax. Be certain to selection upwardly an additional prepaid Xbox gift card to cover the tax of the purchase or brand certain you have a valid payment option on the account so that y'all tin complete your desired buy.

• Players are seeing "We are unable to sync your information with the deject at the moment." error on Windows 10.

  • This may happen if you recently inverse your Xbox Alive business relationship contour or permissions. It may as well happen if you're having cyberspace connectivity issues, or there's an Xbox service outage.

  • Check to make sure your internet connection is working by following this troubleshooting guide. This will also bank check to make sure at that place isn't an Xbox service outage.

  • Sign out and dorsum into the Xbox app on your Windows 10 device to refresh your account credentials. You lot won't need to sign out or restart your device.

Outcome with touch controls in the Xbox app for PC

• Affect-enabled games not working correctly in the Xbox app for PC

  • We're currently seeing problems with touch controls not displaying correctly for games that back up this feature in the Xbox app for PC. Our engineering science teams are investigating the problem, and a fix is on the way.

Lego Star Wars: The Skywalker Saga (Panel + PC)

• Where is my downloadable content?

  • Grapheme packs and customization items are coming out at various dates soon after the initial release. Come across the beneath list of available packs from the season laissez passer and their expected release packs

Character Collections every bit part of the season pass:

• Solo Pack – Apr 5th

• Mandalorian Flavour one Pack - April 5th

• Classic Characters Pack - April 19th

  • Bachelor Day 1 if purchased from a retailer. Code provided at time of purchase

• Rogue One Pack - April 19th

• Mandalorian Season 2 Pack - May fourth

• The Bad Batch Pack - May fourth

• Trooper Pack - May 4th

  • Available day for 1 digital preorders

For additional aid, please refer to WB Studios article here: How to Access my Content | WB Studios

WWE 2K22 (Console)

• Players who purchased Virtual Currency on 1 platform are non seeing it on some other

  • Purchasing VC on one platform does not automatically appear on the other until it has been activated on that same platform. For example, if you buy VC for Xbox One and endeavour to utilise it on Series Ten|S, it won't announced until you load the Xbox Ane version of the game. This so adds it to the shared wallet available across platforms. The same applies when purchasing VC for Xbox Series X|S.

• Some players may not see their DLC content

  • To use DLC for both versions of the game, all DLC must be installed. For case, if you purchased the "nWo 4-Life" Edition, you'll finer own 12 entitlements – 6 for Xbox One and 6 for Xbox Series X|South (1 base game + five DLC).

  WWE 2K22 is currently experiencing bug with servers due to the large volume of concurrent players. The developers are working to rapidly accost the situation. During this time, access to online game features and modes may be inconsistent. More updates coming every bit they are available.

  For whatsoever other issues relating to WWE 2K22, delight cheque 2k'south support site Here.

CrossfireX (Panel)

• Players who purchased the Operational Catalyst Improver between February 10 – 15th.

  • You can request a refund if you were an active Xbox Game Pass member every bit this add-on was intended to be included as function of your membership at launch. To practice this, sign in athttps://account.microsoft.com/billing/orders , select your purchase of CrossfireX: Operational Catalyst and follow the steps to request a refund. Refunds must be requested before March 10th.

Minecraft (PC)

• Are y'all experiencing issues with the launcher on PC?

  • We understand that some Game Pass members may be experiencing issues accessing the full version of Minecraft Java edition from the New Minecraft Launcher on PC. The Mojang team is working hard to address these bugs to get you back to playing. Hither are some of the reasons why y'all may exist having an issue:

  • If you are aPCGamePassorUltimateowner, there was a bug preventing you from accessing Minecraft Coffee edition

  • Make sure to install the Minecraft launcher on your main hard drive and not on any secondary or external hard drives.

  We know that you lot may have questions nearly this new launcher. Mojang has prepared some answers for yous here: Minecraft Launcher for Windows – Home

• Are you receiving a Demo Version of the game when you own the full version?

  • Mojang has published a assist article hither to aid answer your questions and get you to a solution

  • If yous crave further assistance, you tin can open a ticket with Mojang hither nether "Report a Concern"

  At Minecraft | Xbox Back up yous'll notice troubleshooting tips and links to assist pages for the game, info near playing with Xbox Game Pass, and info about playing Minecraft on different platforms.

Total War: Warhammer three (PC)

• The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "You can bring together cross-network play" privilege is prepare to "Block"

  • Set the "You lot can bring together cross-network play" privilege to "Allow" (this will be stock-still in a hereafter championship update)

• The game may become unresponsive when toggling betwixt active windows after the resolution has been changed , and the "Run in window" option is disabled

  • Restart the game and go along the resolution settings the same while playing, or select the "Run in window" option (this will exist fixed in a hereafter title update)

• During battle, flying monsters ordered to attack monstrous ground entities may struggle to state and finer engage their target

  • Utilize the new "Land" push button to land the flying monster most its intended target and issue an attack gild from there

• Some PCs running Windows 10 with Intel 12th generation CPUs (Alder Lake) may encounter inconsistent frame rates and/or stuttering

  • Upgrade from Windows ten to Windows 11

• Running the game for the first fourth dimension in offline mode prevents access to the Ogre Kingdoms Race pack content

  • Ensure that yous're online the kickoff fourth dimension you run the game

Dying Light ii (Console + PC)

• Customers are unable to play game and getting disconnected.

  • The programmer is working on this issue.

• Customers are having trouble redeeming awards, codes, and other in-game content.

  • The developer is working on this outcome.

For a full list of release notes being tracked by TechlandGG, please visit Dying Light two Support Solutions

Elder Scrolls Online (Cloud)

• Players may experience frequent disconnects while playing The Elder Scrolls Online with Xbox Cloud Gaming

  • We're aware of frequent player disconnects leading to a suboptimal feel while playing The Elderberry Scrolls Online with Xbox Deject Gaming. Nosotros have identified a fix that we look to take a few months to implement.

  • While this work is in progress, The Elder Scrolls Online will be temporarily unavailable on Xbox Deject Gaming. This change goes into effect starting on Fri, February 11, 2022. You may nevertheless enjoy The Elder Scrolls Online and access your existing Xbox ESO account by installing the game to an Xbox console.

Rumbleverse (Console)

Fe Milky way recently announced that the launch of this title has been moved out to a future date. If you've already pre-ordered it digitally from the Microsoft Store then your lodge volition be automatically cancelled, and you'll need to re-order it once it'south available again. If you lot used Microsoft account credit to pay for all or office of your club, then this volition be refunded back into your business relationship.

Halo Space (Cloud + Console + PC)

• Customers are unable to download or install Halo Space Campaign on PC devices.

  • Customers should uninstall so reinstall the Hard disk drive texture pack. Afterwards, try launching the game.

  • If the issue nevertheless persists, un-install and re-install the full game.

• Purchasing Halo Credits exterior of the game will non show value in-game

  • If y'all get out the in-game store to purchase Halo Credits then you volition demand to restart the game to see your balance

• Pre-ordering Halo Infinite in-game doesn't reverberate in the user interface

  • Restarting the game will resolved this

• Players are unable to redeem a promotional code

  • The website to redeem this is https://HaloWaypoint.com/redeem, and you'll demand to make certain that codes are entered in ALL CAPS, and include the hyphens (due east.thousand., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

Call of Duty: Warzone (Console)

Nosotros're aware of an consequence with Call of Duty: Warzone which requires players to have an Xbox Live Gold membership in guild to play. We are working with our partners at Activision to resolve the issue every bit this requirement is not necessary for free-to-play titles like Call of Duty: Warzone.

Call of Duty: Vanguard (Console)

• The game shows in that location's a problem connecting to the Xbox network

  • This may happen even though the Xbox network is available, however another partner service has go unavailable.

  • The error message is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].

    • Delight check the Xbox status page, which will show if the Xbox network is available or not, as well equally whatever partner services we know are down.

    • If the Xbox network is down then monitor this page until it'southward available, then restart the game to continue playing online.

• The game becomes unresponsive subsequently reconnecting to the Xbox network services during active gameplay

  • If you start a campaign and aren't already connected to the Xbox network, reconnecting while playing may result in the game becoming unresponsive.

    • Restarting the game will resolve this result.

• The game becomes unresponsive after accepting a game invitation to a Zombies game session

  • If you're in a campaign and the game suspends due to no activity or another game/app beingness launched, then receiving and accepting an invite to play Zombies may result in the game condign unresponsive.

    • Restarting the game will resolve this issue.

• The game doesn't connect to a party while playing in campaign style

  • If you're in a campaign and the game suspends due to no activity or another game/app being launched, then receiving and accepting an invite to join a party may non connect with the following errors: Communication with the Xbox Alive servers has been interrupted and Political party Non Joined – The request did not succeed

    • Restarting the game will resolve this issue.

For any other issues relating to Call of Duty: Vanguard, please visit the Activision Support site.

Mortal Kombat eleven (Console + PC)

Mortal Kombat eleven is now available on PC. Any players who take an agile PC Game Pass or Xbox Game Pass Ultimate subscription can download and play with no boosted cost. Additionally, this is now an Xbox Play Anywhere title, so players who already own Mortal Kombat 11 on Xbox can download and play on PC with no additional toll. This besides means that purchasing the game will grant buying on Xbox and PC platforms.

There are a few issues that we're tracking with the launch:

• Cantankerous-Play betwixt Xbox and PC is not currently bachelor

  • Console players volition be able to play against other console players (Xbox and PlayStation), however not confronting PC players, and vice-versa. Sending an invite between console and PC volition not be received.

  • The team are looking at adding Cross-Play and Leaderboards at a time to come date.

• Some parts of the game may not be downloaded automatically

  • If yous're trying to access Story content in-game on PC and information technology's missing, launch the Xbox app, right-click Mortal Kombat 11 from your list of installed games and select Manage. Select the box for Story content (Standard or 4K), then select Employ changes.

For any other issues relating to Mortal Kombat 11, delight visit the Warner Bros. Games Support site.

Saints Row (Console)

Volition recently appear that the launch of this championship on Xbox has been moved out to August 23rd, 2022. If you lot've already pre-ordered information technology digitally from the Microsoft Store then your gild will exist automatically cancelled, and you lot'll need to re-order from the store here:

• Standard Edition

• Gilt Edition

• Platinum Edition

If you used Microsoft account credit to pay for all or part of your gild then this volition automatically exist refunded back into your account. Additionally, if you lot pre-ordered the Platinum Edition then your access to Saints Row: The Third Remastered will be revoked until you re-society the Platinum Edition.

Resident Evil Village (Console)

• Re:Verse is non available at launch.

  • Although the multiplayer game, Re:Verse, is included in your digital purchase of Resident Evil Village, information technology'south not yet available. Please bank check the official Resident Evil website for updates on when this volition be available.

  • If you try to launch Re:Verse before the launch appointment, you'll encounter a "Please check back later." Bulletin until it'due south bachelor.

  • Visit the Capcom Support page if you notwithstanding need help.

• Re:Verse doesn't accept an Xbox Series X|S version.

  • If you own an Xbox Series X|South panel, you'll find that Re:Verse doesn't appear if you filter on games optimized for Xbox Serial Ten|Due south. To notice Re:Verse on your console, you'll need to look under Xbox One games. Resident Evil Village will be listed as Optimized for Xbox Series X|S in your game library.

NBA 2K22 (Console)

• Guidance for redeeming codes afterwards purchasing the 75th Anniversary Edition on disc

  • Too every bit digital versions of the game, NBA 2K22 is besides bachelor to purchase from retailers in two formats:

    • NBA 2K22 75th Anniversary Edition for Xbox Serial consoles

      • Contains a code for the Xbox One version

    • NBA 2K22 75th Ceremony Edition for Xbox Ane console

      • Contains a lawmaking for the Xbox Serial version

  • If y'all redeem a code and it matches the version of the game you purchased physically, that means that you may have the incorrect lawmaking. In this case, please contact our Xbox Support team (non 2K Back up) and have your receipt and copy of your code handy, as we won't exist able to help you lot without them.

Psychonauts (Deject + Console + PC)

• Players are unable to select different languages on the Windows 10 version

  • Here are the steps y'all'll need to have to alter the default game language to either English, French or German language:

    • Create an empty text file called Psychonauts.ini. Make sure that you salve the file with an .ini extension, as some editors such as Notepad volition try to save as .txt by default. You don't want a file called Psychonauts.ini.txt.

    • Open the file and blazon language english or language french or language german and save the file.

    • Open Windows Explorer and copy the file to C:\Program Files\ModifiableWindowsApps\Psychonauts.

• Players are unable to alter the Gamepad Rumble setting on the Windows 10 version

  • Here are the steps you'll demand to take to alter the Rumble setting:

    • Open up Windows Explorer and navigate to the save information within C:\Users\{username}\AppData\Local\Psychonauts.

    • Open the appropriate contour folder inside the salvage data location.

    • Open up the .ini file with a text editor, such every bit Notepad.

    • Change EnableRumble=false to EnableRumble=true (or vice-versa to disable).

EA Play

• ten-hour trials for games are counting down time when users are not actively playing the games.

  • This tin can occur a few different ways but about often when the game is paused and left running. To preclude this from happening, delight make sure that you fully quit out of the game from the guide menu when you're finished with each session inside your 10-hr trial. To do this:

    1. Press the Xbox push button on your controller and then highlight the game from your recently played listing.

    2. Printing the Menu button and highlight Quit.

    3. Printing the A push button.

• In that location'south no EA Play app on Xbox Series X|S consoles.

  • The EA Play app is not necessary to savor the benefits of EA Play. If y'all're looking for ways to claim your ten-60 minutes trials for popular games such as FIFA 21 or Madden NFL 21 on an Xbox Series 10|South console, go to the Store and search for your game. Then select Complimentary Trial with EA Play on the game description page. To access the entire EA Play library, get to My games & apps > Full library > EA Play .

For additional help or info concerning in-app issues with EA Play, bank check this folio.

All Other Games

For all other games, refer to our forum commodity here

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-may-2022/b1ac114c-7799-4946-b8f8-1c50ad5926d5